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Complaints

Methods of transmission of complaints and contact details


The policyholder, the insured, the beneficiary or the injured party and the associations recognized for representing the interests of consumers have the right, without prejudice to the possibility of contacting the Judicial Authority, to submit a written complaint to the intermediary or company insurance.

The complaint management function is not outsourced


The person in charge of the complaints management function is Dr. Andrea Montanari.

If the complaint is forwarded to the intermediary, it can be sent to:

COMPLAINTS MANAGEMENT OFFICE

Fax: 051 6482 699

e-mail reclami@scagliarinibroker.it

PEC direzione@pec.scagliarinibroker.it

The intermediary is required to give a written reply within 45 days from the date of receipt of the complaint


The policyholder, the insured, the beneficiary or the injured party and the associations recognized for the representation of the interests of consumers also have the possibility, if they are not satisfied with the outcome of the complaint or in the absence of feedback from the intermediary or of the company within the legal term (45 days from the date of receipt of the complaint by the intermediary), to contact IVASS, Intermediaries Supervision Service, Via del Quirinale n. 21 - 00187 Rome, attaching the documentation relating to the complaint handled by the intermediary or the principal company, see:

How to make a complaint
Facsimile of complaint to IVASS

In order to facilitate the task for anyone who intends to file a complaint, the facsimile of the complaint is also reported to the Intermediary or the Company, see:

Facsimile of complaint to the intermediary or the insurance company